By Reporter staff

The Jewish Federation of Greater Binghamton will hold the security training “Navigating Conflict: The Power of De-Escalation” led by Mark Henderson, regional security advisor, Rochester, for the Secure Community Network, on Thursday, March 27, at 6:30 pm, at the Jewish Community Center, 500 Clubhouse Rd., Vestal. It is designed for all members of the community. To register for the program, visit the JFGB's website.
“Navigating Conflict: The Power of De-Escalation” offers a 60- to 75-minute foundational overview of de-escalation techniques. Its goal is to provide a basic understanding of, and introduction to, the skills and techniques to defuse or reduce tension, hostility and/or conflict in situations. It will focus on helping attendees understand the definition of de-escalation, common escalation triggers and the de-escalation process, while also offering information on communication skills and how to handle aggression. It will show how to identify the initial indicators of escalating behaviors, both verbal and non-verbal; demonstrate de-escalation best practices using the “Behavioral Change Stairwell”; offer techniques for managing personal emotions in challenging situations to maintain composure and clear thinking; and how cultural and mental health sensitivity can help de-escalation efforts.
“I am so grateful the Binghamton Jewish community has access to a security professional with expansive knowledge,” said Shelley Hubal, executive director of the Federation. “Mark Henderson is an insightful speaker. The information he brings to our community is practical, relevant and could save your life or the life of someone you know. Please join us for this important training.”